Built around call center operations, OnTrack is created to help manage and record daily operations, as well as automate notifications and reminders to help keep the team up to speed.  Recorded entries are stored in a MySql database and based on configuration, will immediately email updates / notifications to necessary staff.  Automated follow up routines are run on your schedule to analyze and report various data to remind / alert your team of:

• On Calls needing attention
• Anniversaries / 90 day notification
• Open vacation records
• Quality Assurance activity
• Automatic administration action on excessive tardy / absences.

OnTrack includes the following:

• Employee Roster
• Absence and Tardy
• Agent Events
• Vacation requests / approval
• Quality Assurance Review
• Performance Review (with switch statistics if available)
• Tickets
• On Call reminders
• DID / SIP Ordering

Reviewing information for a single agent is simplified through our Agent Review link.

All interfaces may be customized to support your current business model or to redefine it.